Cancellation Policy

BLONDE ENVY SALONS - OUR CANCELLATION POLICY

Life can be a real pain at times. We understand that sometimes things don’t work out as planned. However, we are a small business that relies on our clients attending to their scheduled appointments. Not only so we can pay your stylist that is ready to do your hair, but also so we can keep the electricity on and the doors open.

When you fail to attend your appointment or fail to provide enough notice that you can’t attend, we have turned away another client as that time was allocated to you specifically for that service, this is not fair on us, or the other client.

So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

BOOKING FEE, NO SHOW AND LATE CANCELLATION POLICY

All hair colouring, smoothing/perm services, hair up, wedding hair and group bookings of two and more, need to be confirmed with a booking fee prior to the service. You may pay the booking fee over the phone by credit card / debit card, by the payment link or in person at the salon.

Our appointments take multiple hours, each stylist only has space to do approximately 3-4 clients per day and so we tend to have a wait list. As our availability is limited, bookings without a booking fee are considered unconfirmed, pending a booking fee, we will either call or sms to remind you to confirm your appointment with a booking fee. If we are unable to get hold of you after several attempts and the fee has not been successfully received (a minimum of 48hrs before your appointment ) we will offer your appointment time to our wait list clients.

Your booking fee will be fully credited to your service on the day or will be fully refundable or transferrable when more than 24hrs notice is provided to either rescheduled or cancelled appointments.

We understand the difficulty involved in attending appointments occasionally. Please respect our time as we do dedicate multiple hours for most bookings. Clients that cancel on the day, last minute or that are late (resulting in rescheduling) will lose their booking fee.

To avoid losing your booking fee when making a cancellation, we will require all clients to notify us at least 24hrs before the scheduled appointment.

*Apprentice model clients will also required a booking fee payable for each appointment including rebook appointments in-salon. All other rules apply as above.

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Our highly trained technicians provide professional colour results using the finest products available. Blonde Envy cannot guarantee lasting results unless you are using recommended home hair care from Blonde Envy or if you swim regularly.

OUR GUARANTEE 

Blonde Envy 100% satisfaction Guaranteed

The Zigzag Group BLONDE ENVY wants every guest to leave the salon delighted and 100% happy with their hair.

If, however, you have an issue or complaint we will consult with you in order to find the appropriate resolution. We promise to offer free hairdressing to you until your issue is resolved.

You will be referred to the salon manager immediately; it is our policy that our managers deal with complaints.

If you return within 7 days of the original date, we will gladly offer a complete haircut or colour free of charge, subject to terms and conditions.

It is completely normal and acceptable for a guest’s cut or colour to be carried out every four weeks. Therefore, once three weeks has passed you will be charged as per normal. Please remember we welcome complaints.  It is important for you to inform us if you are not 100% happy with your hair at any stage.

Please note clients that simply change their minds after their appointment or sign a colour agreement or are on a colour journey (more than one visit to get to a particular colour), or have not purchased the correct after care from Blonde Envy are not entitled to free hairdressing or redo’s.

COLOUR DIAGNOSTICS & FORMULAS

Please note, it is our policy not to pass on any of your colour formulations to yourself or any third party.