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Cancellation Policy

BLONDE ENVY SALONS – OUR CANCELLATION POLICY

Life can be a real pain at times. We understand that sometimes things don’t work out as planned. However, we are a small business that relies on our clients attending to their scheduled appointments. Not only so we can pay your stylist that is ready to do your hair, but also so we can keep the electricity on and the doors open.

When you fail to attend your appointment or fail to provide enough notice that you can’t attend, we have turned away another client as that time was allocated to you specifically for that service, this is not fair on us, or the other client.

So, to protect all of our loyal client’s appointments, to protect our business from loss of trading, and to ensure your appointment is relaxing and enjoyable, we have adapted the following salon policies. We may use our discretion and waive the policy where we deem necessary.

We greatly appreciate your support of our business and we will endeavour to provide the utmost professional service to you at every appointment.

 

OUR CANCELLATION POLICY

We can accommodate appointment movements or cancellations up to 24 hours before your appointment time, however if you choose to cancel after this time you will be charged 50% of your appointment. If you fail to turn up to your appointment you will be charged 100%. 

Certain services will require a deposit upon booking. Deposits will be deducted from your bill on the day of your service. Late cancellations or failing to show up for your appointment will result in a loss of deposit. 

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Our highly trained technicians provide professional colour results using the finest products available. Blonde Envy cannot guarantee lasting results unless you are using recommended home hair care from Blonde Envy or if you swim regularly.

OUR GUARANTEE 

Blonde Envy 100% satisfaction Guaranteed

The Zigzag Group BLONDE ENVY wants every guest to leave the salon delighted and 100% happy with their hair.

If however, you have an issue or complaint we will consult with you in order to find the appropriate resolution. We promise to offer free hairdressing to you until your issue is resolved.

You will be referred to the salon manager immediately; it is our policy that our managers deal with complaints.

If you return within 7 days of the original date we will gladly offer a complete haircut or colour free of charge, subject to terms and conditions.

It is completely normal and acceptable for a guest’s cut or colour to be carried out every four weeks. Therefore, once three weeks has passed you will be charged as per normal. Please remember we welcome complaints.  It is important for you to inform us if you are not 100% happy with your hair at any stage.

Please note clients that simply change their minds after their appointment or sign a colour agreement or are on a colour journey (more than one visit to get to a particular colour)  or have not purchased the correct after care from Blonde Envy are not entitled to free hairdressing or redo’s.

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